**Terms and Conditions for the Hybrid High-Performer Coaching Program by C-Raytrains**

**1. Agreement to Terms**

By enrolling in the Hybrid High-Performer Coaching Program ("the Program"), you ("the Client") agree to be bound by these Terms and Conditions. Please read them carefully before committing to the Program.

**2. Program Overview**

The Hybrid High-Performer Coaching Program is designed to provide clients with personalized coaching, resources, and guidance to help them achieve their personal and professional goals. Specific services included in the Program will be outlined during the enrollment process.

**3. Enrollment and Payment**

3.1. Upon enrollment, the Client agrees to pay the full Program fee or an agreed installment plan.

3.2. All payments must be made on time, as outlined in the payment agreement. Failure to do so may result in suspension or termination of services.

**4. Cancellation Policy**

4.1. If the Client wishes to cancel their participation in the Program, they must provide written notice to C-RayTrains.

4.2. A cancellation fee equivalent to 50% of the remaining balance of the Program cost will apply. The remaining balance is calculated based on the total time left in the Program at the time of cancellation.

4.3. The cancellation fee will be invoiced upon receipt of the cancellation request and must be paid within 14 days.

**5. Refund Policy**

5.1. The Program fees are non-refundable, except in cases where C-RayTrains is unable to deliver the agreed-upon services.

5.2. Refunds will not be issued for partial use of the Program or for failure to participate in scheduled sessions.**6. Rescheduling and Missed Sessions**

6.1. The Client is responsible for attending all scheduled sessions. Missed sessions without prior notice will not be rescheduled or refunded unless agreed otherwise.

6.2. Rescheduling a session requires at least 24 hours’ notice. Rescheduling requests made with less than 24 hours’ notice may be subject to a fee.

**7. Confidentiality**

7.1. C-RayTrains agrees to maintain the confidentiality of all information shared during coaching sessions, except where disclosure is required by law or with the Client’s express consent.

7.2. The Client agrees to respect the confidentiality of any proprietary materials or information provided during the Program.

**8. Intellectual Property**

All materials, resources, and content provided during the Program are the intellectual property of C-RayTrains and are for personal use only. Redistribution or reproduction of these materials is prohibited without prior written consent.

**9. Disclaimer of Guarantees**

While the Program is designed to help the Client achieve their goals, results may vary based on individual effort and circumstances. C-RayTrains makes no guarantees regarding specific outcomes.

**10. Liability**

C-RayTrains will not be held liable for any direct, indirect, incidental, or consequential damages arising from the Client’s participation in the Program.

**11. Governing Law**

These Terms and Conditions are governed by the laws of The United Kingdom. Any disputesarising from this agreement will be subject to the exclusive jurisdiction of the courts in City of London Magistrates Court.

**12. Amendments**

C-RayTrains reserves the right to amend these T erms and Conditions at any time. Clients will be notified of any changes in writing.

**13. Acknowledgment**

By enrolling in the Program, the Client acknowledges that they have read, understood, and agree to abide by these Terms and Conditions.

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For further information or clarification, please contact C-RayTrains at info@c-raytrains.com or

+44 7528 368489.